ask.ot

At ASKOT, we aim to provide you with a seamless and enjoyable shopping experience. Please take a moment to review our store policies below.

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1. Orders and Payments

All orders are processed in the order they are received.
We accept secure payments via credit/debit card, PayPal, and other methods available at checkout.
All prices are shown in EUR (€) and include applicable taxes unless stated otherwise.

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2. Shipping

We ship worldwide.
Orders are processed within 2–4 business days. Delivery times vary depending on the destination, but most European orders arrive within 4–6 business days, and international orders within 7–10 business days.
Once your order has been shipped, you will receive a confirmation email with tracking details.

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3. Returns and Exchanges

If you’re not fully satisfied with your purchase, you may request a return or exchange within 14 days of delivery.
Items must be unused, unwashed, and in their original packaging with all tags attached.
To start a return, please contact us at mail@askot.pt with your order number and reason for return.
Please note that shipping costs for returns are the customer’s responsibility, unless the item is defective or incorrect.

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4. Damaged or Incorrect Items

If you receive a damaged or incorrect item, contact us within 7 days of delivery at mail@askot.pt.
We’ll arrange a replacement or a full refund as quickly as possible.

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5. Privacy and Security

We value your privacy. All personal data collected on our website is kept secure and used only to process your orders and improve your experience with ASK.OT.

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6. Contact Us

If you have any questions about your order or our policies, feel free to contact us at mail@askot.pt — we’ll be happy to help!